CANCELLATION & RETURNS

1. Order Cancellation:

  • You may cancel your order within 24 hours of placing it. Contact our customer support team at myvintagefinds23@gmail.com to request a cancellation.
  • Cancellations beyond 24 hours may not be possible as orders are often processed promptly.

2. Returns for Grade A and B Items:

  • We offer a hassle-free return and exchange policy for Grade A and B items.
  • If you are not satisfied with your purchase, contact us within 7 days of receiving the item.
  • Items must be returned in their original condition and unworn.
  • You can choose between a full refund or an exchange for another Grade A or B item / Gift Voucher.
  • Return shipping costs for Grade A and B items are the responsibility of the customer.

3. Returns for Grade C and Reworked Items:

  • Unfortunately, Grade C and Reworked items are non-exchangeable.
  • We provide detailed grading information for Grade C items, including visible wear, marks, or slight damage such as rips.
  • Reworked items are unique and customized; therefore, we cannot offer exchanges or returns for these items.
  • Please carefully review product descriptions and grading before purchasing Grade C or Reworked items.

4. Return Process:

  • To initiate a return, please contact our customer support team at myvintagefinds23@gmail.com.
  • Clearly state your order number, the reason for the return, and whether you prefer a refund, exchange or Voucher.
  • Once approved, follow the instructions provided for returning the item.
  • Refunds will be processed within 3 business days after receiving the returned item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. Provide details and photos for assessment.
  • We will arrange a replacement or issue a full refund for damaged or defective items.

6. Contact Information:

  • For any inquiries or concerns related to cancellations or returns, please contact our customer support team at myvintagefinds23@gmail.com.

We appreciate your understanding and cooperation. Our aim is to ensure your satisfaction with each purchase from VintageFinds. Thank you for choosing us!

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